IT support provider, Probrand, has revealed the most amusing, bizarre and intriguing IT ‘issues’ reported to its helpdesk during 2018.
Probrand reports that calls to the company in the first week of 2019 were up over 47%, with most calls coming from workers who had forgotten their password over the Christmas break and needed help resetting it.
Top 10 funniest IT support calls of 2018
- A user who had punched his laptop and wanted the screen replaced before any colleagues found out.
- One frantic caller got in touch to advise their laptop was unusable and full of viruses – it turned out they’d been using their work laptop to watch X-rated videos at home.
- An embarrassed user who needed help unlinking their company iCloud from their work phone, as ‘personal’ photographs had got mixed in with work files.
- One major business client called to report they’d lost their internet connection. After sending out a team of engineers, it was discovered that the internet was down due to an employee in the business’ finance team cancelling their BT line to save £20 a month. This cost the business thousands in revenue and took almost two weeks to get back online.
- An entire corporate network had gone down several times, with the servers going offline. Investigation from the Probrand engineers found that someone had cut through, then repaired, the main power lead supporting the servers. They had then repaired it with a part designed for domestic use and gaffer tape. Nobody came forward to take responsibility for this wiring disaster.
- The IT helpdesk took a call saying an office printer was faulty. After being talked through some basic troubleshooting by the team, it turned out it wasn’t plugged in.
- One caller reported, ‘I can’t view websites as ads keep getting in the way’ – these were just web pop-ups that they needed to close.
- A recent call about a faulty PC went along the lines of, ‘My PC won’t work, it just won’t login’. The IT helpdesk tried to talk the user through some basic fixes, though the user couldn’t locate his PC tower unit which was sat under his desk.
- A user who’d seemingly ‘broken’ their company’s IT network, but had really just turned the WiFi off.
- A user who couldn’t see or hear anything that was happening on their laptop. Upon sending out an engineer, it was discovered that the user had inadvertently turned the screen’s brightness off and muted the speakers.