Study reveals tech testing concerns

A new study commissioned by CRITICAL Software has revealed that 50% of respondents believe the technology they use is properly tested.

It also found that one in two people’s technology fails them once a week, if not more.

Despite this, 98% of survey respondents stated the reliability of the technology they use is important; with 95% saying that having tech properly tested by industry experts is critical.

The study also found that people prefer to use tested technology that is proven to work over-tech that is completely new.

While 52% of people said that using the latest and newest forms of technology is important to them, 95% said that technology that’s proven to work is important.

‘Tech becomes critical to day-to-day lives’

When asked what the most important reason for technology needs to be reliable is, 61% of people identify safety or security as their main concern, with the next most important reason being ease of use (11%).

Nuno Silva, CRITICAL Software’s chief test engineer, said: “For all the awe-inspiring developments, people still seem to have concerns about the reliability of the technology we use in our lives.

“The pressure to release new technologies can sometimes come at a cost to reliability. The problem with this is that more and more technologies are becoming critical to our day-to-day lives, impacting things like safety and security, and the consequences of getting these things wrong can be catastrophic.”

95% of interviewees said that some form of safety-accreditation is important to them when assessing the reliability of tech, while 91% stated they would be concerned about using tech that had no safety accreditation.

‘Celebrity endorsement does little to persuade’

Half of the respondents also said that a high price point offers them little reassurance that an item of technology is reliable, and 615 said celebrity endorsement does little to persuade them too, suggesting that companies wanting to build trust would be better off focusing on properly testing tech and providing guarantees, evidence, and safety-accreditations.

Nuno Silva, CRITICAL Software, added: “Today, more and more technologies are being used in important systems. For example, modern cars include complex systems that are increasingly responsible for safety features and banks use advanced security technologies to protect online systems.

“As these kinds of technologies have a bigger impact on our lives, the importance of ensuring they are reliable is more important than ever.”

Written from press release by Leah Alger

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