Software giants develop AI machinery to reduce physician burnout

The software giant Microsoft has announced its plan to team up with multinational software company, Nuance.  The aim of the partnership is to deliver an AI project in which they hope to create the ‘exam room of the future’.   

Recent reports show that medical professionals are thought to spend around two hours a day writing up patient notes, with physicians being at high risk of experiencing a burnout. In the partnership, the organisations believe that they can create a piece of AI that will make patient notes and take some of the administrative stress away for doctors. In turn, it’s hoped that physicians can use this extra time to spend more time with patients.

The tech used

The new machinery will aim to use ambient listening, wake-up word, voice biometrics, signal enhancements and document summarisation to take notes from patients.

“The Microsoft partnership will accelerate our ability to solve healthcare’s most pressing challenges — together,” said Mark Benjamin, Nuance CEO.

“The ambient technologies we will jointly deliver can improve productivity and professional satisfaction, while empowering doctors to focus on what they do best: take care of patients.” Benjamin continued.

Optimising each enterprise

The partnership from the global tech companies will bring beneficial points from each organisation.

Nuance has already developed a speech recognition programme, known as Dragon Media, which is used by over 500,000 physicians worldwide. This uses advanced conversational AI and voice biometrics to document patient notes. In general, the organisation looks towards implementing artificial intelligence in a more natural and insightful approach to society.

Azure, Microsoft’s cloud feature, uses conversational AI and natural language understanding in its Project EmpowerMD.

Microsoft CEO, Satya Nadella, says, “We have an incredible opportunity to use advances in cloud and AI technology to transform healthcare delivery. Together with Nuance, we will apply the power of Azure and Azure AI to this challenge, with the aim of improving the day-to-day life of firstline healthcare workers everywhere — so they can provide better care.”

The firms emphasise that the AI tech will only be used with the patient’s permission.

Testing of the new machinery will be carried out in early 2020.


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