PlayStation 4 players have taken to social media to complain about a software bug that appears to be breaking their consoles.
After receiving the software bug, the units froze and then the user received the error code CE-36329-3.
Sony’s official support site says the CE-36329-3 message means “an error has occurred with the system software”.
One user took to Reddit to explain what happened to them: “There is a new glitch that basically *bricks your console and forces you to factory reset it. Even deleting the message from the mobile app doesn’t work. It happened to me during Rainbow Six: Siege. A player from the other team used a dummy account to send the message and crashed my entire team. We all have had to factory reset. Only one of our guys wasn’t affected and he has his messages private.”
Some users on other forums have suggested it was something to do with the “OS not being able to handle certain characters”, which has been “an old problem affecting iPhones multiple times now”.
Sony have offered affected users a solution from their support team, and officials and gamers alike have advised users to ensure their privacy settings only allow them to receive messages from friends.
If you have received the software bug, you may need to rebuild your system database. Sony’s official website details how to do this in three easy steps.
One user on forum ResetERA advised that if one of these symbol messages is received, to avoid factory resetting the system, simply turn off the console and then sign into the PlayStation phone app and delete the message. From there, press the power button for seven seconds to make the PS4 enter Safe Mode, and then proceed to the ‘rebuild the database’ option.
*It must be noted ‘bricks’ is incorrect usage of the term in this instance, as users were able to reset the machines themselves. A ‘bricked’ machine would require a return to the manufacturer.