Ross Thomson
Digital Accessibility Test Lead

Ross Thomson  is an enthusiastic practical tech dreamer with 20 years’ experience,  with a primary focus on Data Engineering\Science.  Ross is now the lead for the NatWest digital accessibility test service.   In his words, “it was quite a learning curve for both me and my colleagues to establish the Digital Accessibility Testing function from scratch.  But we recognised the value this service brings and we embraced and enjoyed every challenges.  We will continue to build, evolve and in doing so evangelise the benefits of digital accessibility”


Zero to Hero – Starting a world class accessibility test function from scratch

The NatWest Group puts purpose at the heart of every action and decision. We are focusing on relationships, striving to put the needs of people (colleagues, customers, suppliers, communities and shareholders) at the heart of everything we do.  Part of this focus is ensuring absolute digital accessibility.

In September 2020 we recognised that all the NatWest Groups digital accessibility testing was conducted by external suppliers.  This presented many challenges and we realised we could do better.

In January 2021 the NatWest Group Quality Centre of Excellence embarked on the journey to establish a world class internal accessibility test function.   Less than 1 year later the vison was realised.  We now have a capable,  highly motivated and high performing accessibility test team that has significant reduced costs, delivery timescales and injected quality earlier in the SDLC.

This endeavour was so successfully that the NatWest team want to evangelize their learning and share their experience.  In this talk Ross Thomson and Dominic Plummer will share their learning and experience to the community

Take way
Practical lessons and tips on implementing a successful accessibility test function.