Google Cloud service taken out by networking issues

In parts of the US and Europe this Sunday, a widespread networking issue took out the Google Cloud service, with YouTube and Snapchat also being affected.

Google Cloud acknowledged it was having problems with the core Google Compute Engine service, later stating that it had unspecified issues with Google Cloud Networking.

Users took to Twitter and other social media platforms to voice their concerns that many popular apps weren’t accessible.

Google wrote a statement on its Cloud Platform status page saying that it was dealing with “high levels of network congestion in the eastern USA, affecting multiple services in Google Cloud, G Suite and YouTube.”

“Users may see slow performance or intermittent errors,” it added, noting that engineers had completed the first of two steps to restore normal operations.

According to the G Suite status page, major Google services including Gmail, Google Calendar, and Google Hangouts were affected by the outage. Away from the affected areas of America’s East Coast, the Google Cloud Service was functioning normally on the West Coast, apart from Google Analytics, which was not working in Portland on Sunday afternoon.

DownDetector, which tracks user-submitted reports of outages, observed a large outage in Europe as of 1:25pm PT Sunday for one of Google Cloud’s largest customers, Snapchat.

This outage is sure to have damaged Google’s reputation as the most reliable cloud computing service. Cloud computing is one of Google’s most lucrative services, but the company faces stiff competition from other big-tech cloud providers such as Amazon and Microsoft.

Network infrastructure monitor, Thousand Eyes, said: “ThousandEyes can confirm Google’s report of network congestion as a likely root cause of Sunday’s massive 4-hour outage, as we started seeing elevated packet loss in Google’s network as early as 12pm PT between sites on the eastern US, including Ashburn, Atlanta and Chicago, and various Google-hosted services.

“These issues started to impact users globally approximately 20 minutes prior to their public announcement of the issue, showing an early indication of what was to come. For the majority of the duration of the 4+ hour outage, ThousandEyes detected 100% packet loss for certain Google services from 249 of our global vantage points in 170 cities around the world. Starting at around 3:30pm PT, we started to see services slowly become reachable again, and the issue appeared to fully resolve by 4:45pm PT.”



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