AI augmentation will be a $2.9 trillion business by 2021

AI augmentation and decision support will generate a massive $2.9 trillion (£2.4 trillion) of business value in 2021 according to a report by Gartner Inc.

The research and advisory company also found in the investigation that 6.2 billion hours of productivity will be worked in the sector in that year, contributing to the estimated profit.

Svetlana Sicular, research vice president at Gartner suggests the augmented intelligence is something that brings together the best of human and AI intelligence. This includes a decision making and a testing and learning process.

Sicular says, “Augmented intelligence is all about people taking advantage of AI.”  Adding, “As AI technology evolves, the combined human and AI capabilities that augmented intelligence allows will deliver the greatest benefits to enterprises.”

AI will keep on profiting

It’s predicted that the augmentation and decision support business will continue to grow through the years. The research company reports that by 2030, the division will have surpassed all other types of Ai by 44%.

Gartner continues by proposing that the reason behind augmented intelligence is to make life easier for customers through reducing mistakes and increasing personalisation, meaning tech will be available to a higher number of people than before.

In general, it’s thought that augmented intelligence has been designed to support human intellect, rather than replace it.

“The goal is to be more efficient with automation, while complementing it with a human touch and common sense to manage the risks of decision automation,” said Sicular.

She continued: “The excitement about AI tools, services and algorithms misses a crucial point: The goal of AI should be to empower humans to be better, smarter and happier, not to create a ‘machine world’ for its own sake…Augmented intelligence is a design approach to winning with AI, and it assists machines and people alike to perform at their best.”


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