Apple’s FaceTime feature still broken after fix

Apple released a fix for the FaceTime eavesdropping bug that surfaced last month, but it appears that a new issue has cropped up.

According to a MacRumors report, some users are finding it difficult to add people to Group Call because the “Add Person” button is greyed out.

The problem occurs when a user tries to initiate a call with three or more people.

FaceTime bug

Apple’s Support documents indicate that the ‘Add Person’ button should work when conducting a call with two people.

Apple’s Support team is aware of the bug but hasn’t confirmed when it will be resolved, MacRumors reported.

“Note that Group FaceTime calls need to be started with at least two additional users in the FaceTime app,” Apple’s official technical support staff told a user on Twitter.

While it’s unclear why the ‘Add Person’ option would be greyed out, it could be due to the eavesdropping bug.

The initial bug was activated through the use of the ‘Add Person’ button whilst a call was dialling.

Government questions

The news comes days after a two congressmen sent a letter, with a list of questions, for Apple’s CEO Tim Cook, to answer.

Those answers, which are due to this week, relate to Apple’s perceived slowness in responding to a bug report from the mother of a 14-year-old who was eventually rewarded for discovering the flaw.

The company said it disabled the Group FaceTime “as soon as our engineering team became aware of the details necessary to reproduce the bug”.

Earlier this month, Apple apologised to customers for the FaceTime bug and promised to improve the processes it uses to escalate bug reports.

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