Lime, the Uber-backed scooter and rental company has temporarily recalled its electronic scooters after concerns about passenger safety.
The defect has led to several passengers being injured, with some individuals even being hospitalised.
Electronic scooters removed from service
In a notice to passengers on Wednesday last week, Lime said it has removed its electronic scooters in order to conduct safety checks.
“We are looking at the evidence. Until the situation has been investigated, we have decided to take all of our e-scooters off the streets of Zurich and Basel. We are looking at each scooter and the software,” the company told Watson.
It remains unclear whether the breakdown is being caused by a software or a hardware error. As stated in the report, the scooters could be automatically updating their software mid-ride, causing the scooters to shut down and lock the brakes.
“We are testing each device thoroughly to ensure that no software or hardware issues remain.”
Lime said they are currently carrying out an investigation and are in contact with those affected.
“We are in contact with those affected. We apologised to them for the long wait. It is clear that something like that should not happen. We investigate the causes of the delay and examine how we can improve internal processes, ” the company said.
Lime has promised 15-minutes of free credit when services resume again.
The Lime app shows that no scooters are currently available in both Basel and Zurich. In total, the company has around 550 scooters in Switzerland, with 300 scooters in Zurich and 250 in Basel.