HSBC Bank USA has said they suffered a serious data breach, with cybercriminals able to penetrate and view customers’ personal data.
In a notice to its customers, which has been filed with California’s Attorney General’s office, the bank said the perpetrators may have accessed account numbers and balances, transaction history, account types, as well as names, phone numbers, and addresses.
The filing states that: “HSBC became aware of online accounts being accessed by unauthorized users between October 4th, 2018, and October 14th, 2018.
“When HSBC discovered your online account was impacted, we suspended online access to prevent further unauthorized entry of your account.”
According to the filing, HSBC didn’t confirm how many customers were affected but Finextra believes that less than 1% of the US online accounts were hacked.
HSBC said that they have already contacted people whose account and other data might have been compromised. They’ve also issued an apology to those affected by the incident.
HSBC said they have strengthened their security to prevent any data or savings from being stolen.
HSCB have also urged customers to change their passwords and avoid using their accounts on social media.
Ilia Kolochenko, CEO and founder of web security company High-Tech Bridge, commented on the incident, by saying: “The bank’s reaction is relatively prompt, proposed remediation seems to be technically adequate for the incident. This will, however, unlikely exonerate them from private lawsuits and, perhaps, even a class action by disgruntled customers and privacy watchdogs.”