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Pret’s tech focuses on customer experience – nothing else!

Pret A Manager's Board Advisor, Mark Palmer, reveals that the international sandwich shop focuses on technology that enhances customer experience, as opposed to being a cutting-edge technology first mover
software glitch

Software failures at BA inconvenience thousands

Earlier this week, thousands of British Airways passengers faced long check-in queues, delays and cancellations. This was due to the airline experiencing IT failures....
UX testing holiday websites

Top travel websites offer improved mobile user experience 

A new report highlights that top travel brands are strengthening their multi-device offering, with 80% successfully optimising their websites for mobile. The report, launched by...
airline glitch software

Software glitch sees Southwest Airlines cancelling hundreds of flights

Last week US air carrier Southwest Airlines had to cancel more than 1850 flights, following fall out from a technical glitch that extended into five...

Domino’s Pizza working with Hitachi Consulting to ensure continuous integration and testing of applications

As part of its DevOps strategy to increase the agility and scalability of its IT function, Domino’s Pizza is working with Hitachi Consulting. The...
usability testing travel sites

New report finds top travel websites lack inclusivity for disabled users 

A report investigating the user experience and accessibility of some of the UK’s top travel websites has listed access and usability shortcomings. Findings from Sigma’s...
hotel hack

Omni Hotels & Resorts CIO responds to cybersecurity attack

Following a recent cybersecurity attack that impacted 48 of its 60 hotels in North America, new Omni Hotels & Resorts CIO Ken Barnes has...
software for brewing company

Software helps optimise craft beer brewing

Independent UK-based brewers, The Wild Beer Co, sought to optimise its brewing processes and stock and warehousing capabilities to meet increasing demand for its...

In response to Uber, NYC cabs testing new e-hail app

The NYC taxi industry is hoping to regain lost ground, with the introduction of a new e-hail app called Arro. Currently in beta testing...

1 in 5 consumers use social media to communicate with companies

In today’s world, where consumers demand instant delivery gratification, and feedback, social media is a preferred communication channel. According to new research, an increasing number...

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